The well-being of our members, guests and staff is important to us, so we have made the very difficult decision to close and cancel all in-person classes and events effective Sunday, March 15th.
We are currently following the Portland Public School, CDC, and Maine governmental recommendations.
This decision was extremely difficult to make, but we as a community want to make sure to do our part to keep our climbing community and beyond as safe as possible. We at EVO Rock + Fitness, Portland always try and do the morally right thing even when the decisions may hurt our business. Our incredible climbing community is more important than anything else to us. You are family. Please know that we are here for you and will be doing our best to open as soon as possible.
Will I get billed during the gym closure for my membership?
We will be freezing all member accounts automatically and you will not be charged for the next billing cycle unless you decide to OPT-IN.
Will I get refunded for the three weeks the gym was closed that I paid for in March?
We are not able to give refunds for this time period. Instead we will be changing the EFT bill date when we reopen to reflect not only the new open date but also the dates that members were unable to climb when our facility was closed. Your account will be credited for the membership dues spent from March 15th – April 7th.
What if I have a prepaid membership?
Prepaid memberships will have their expiration date extended accordingly.
If I continue to pay for my membership during closure what will the money be used for?
The money will be used for supporting our staff so that we can continue to provide online content and engagement as well as pay essential bills to keep the business afloat so we can still be here once this pandemic passes.
If I want to support the gym during closure but cannot afford to pay full dues can I pay a different amount?
Yes! You can OPT-IN to pay a lesser amount or an additional amount.
PROGRAM + CLASS + PORTABLE WALL REGISTRANTS
What if I paid for a program such as team dues or a deposit for a party or group?
If you have registered for a program such as kids programs, teams, groups or parties we will be reaching out regarding options as soon as we are able. We appreciate your patience.
Thank you for your understanding and please stay safe, calm, and strong during these trying times. We can’t wait to see you in person soon!